If you are a consumer as defined in Italian Civil Code, you have a right of withdrawal.
RETURNS at Artknit Studios are really simple and transparent
You can return very easily your Artknit Studios piece within 14 days without giving reasons in writing (letter, or email).Please note that any item cannot be returned on the basis of signs of wear or wash .If you have purchased two items as part of our Sets and wish to return only one item from the set, the difference in price between the full-priced item and the discount will be deducted from the reimbursementPersonalised items are treat differently from normal return. If you have purchased products with a personalised signature and wish to return it within 14 days, the cost of monogramming (€20) will be deducted from your refund.The time limit begins after receipt of this instruction in text form, however not before receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before the fulfilment of our obligations. Personalised items are excluded from return and exchange.Please note that refunds will be provided in the form of original payment.If the purchase was made using
a) Artknit Studios gift card, you will receive store credit for a future purchase.
This return policy might differentiate between different point of sales.
Please refer to the contracting party’s terms of conditions.
THE NOTICE THAT YOU WOULD LIKE TO RETURN or EXCHANGE, THE GOODS MUST BE SENT TO:
Item withdrawal form
Subject: Return order n.Hereby I give notice that I withdraw from my contract of sale of the following goods:
Ordered on*: ___
Received on*: ___
Name of consumer(s): __
Address of consumer(s): __
Signature of consumer(s):
CONSEQUENCES OF WITHDRAWAL
Returns are free of charge within the EU when using our pre-printed return labels.
If you are located outside the EU, you are responsible for returning the product to Artknit Studios, as well as any associated costs non-packageable items are to be picked up by you.Obligations to reimburse payments must be fulfilled within 14 days.The period begins for you when you send your cancellation or the goods, for us with their reception.
END OF CANCELLATION POLICY
The return of goods should be made to the following address:
Artknit Studios Srl
Via Caradosso 12,
Refunds are processed approximately three (3) business days after the return is processed by our fulfillment house.
Your refund will be credited back to the same payment method used to make the original purchase.
If you paid by credit card, refund times will depend on the credit or debit card company’s policies.
Be aware that the refund date for the credit will coincide with the date of the original payment. If you paid by PayPal (where available), refunds will be credited to your PayPal account.
The date of reimbursement to the credit card associated with your PayPal account depends on the company that issued the card.
WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS FINAL SALE OR NON-RETURNABLE.
All of our products come with an identification tag with a disposable seal. Please try your item on before removing the tag and seal, since we do not accept returns once the disposable seal has been removed, broken or damaged in any way. Shoes come with a sticker under the sole; if you remove or alter this sticker, you may no longer return your purchase.